Terms & Conditions

It is the aim of everyone at B & G Windows to ensure that customers experience total satisfaction and peace of mind and in doing so we will always aim to be prompt, courteous and helpful. Should you have a complaint or any question, please email us at info@bandgwindows.co.uk.
Please take a moment to read our terms and conditions carefully, as they will form the buyer and seller contract we enter into with you. Your statutory rights will not be affected or compromised in any way.

General Conditions
1. A binding contract is achieved once we have dispatched an order confirmation by email to you. Each order will be deemed a separate contract.
2. Orders placed through us by consumers (not trade or businesses)are protected by The Consumer Protection (Distance Selling) Regulations 2000 (as amended), the Electronic Commerce (EC Directive) Regulations 2002 and the Sale of Goods Act.  This gives the consumer the right to cancel the contract from the date of the order to 7 days after receipt of the goods.  You must cancel the contract in writing by e-mail, fax or letter (please see our Contact page) and we advise you keep a copy as evidence that you have done so.  You must return the goods to us in line with the terms stated under the main sections 1 & 2 of this notice that includes you paying to send the goods back to us.  If the goods are deemed to be faulty we will refund the postage in full to you.  You are entitled to a refund of the product within 30 days of the notice of cancellation.
3. If we fail to enforce one or more of our terms and conditions, we do not lose our right to enforce any of those remaining.

Returns, refunds and replacements
1. Any goods delivered should be fully inspected upon arrival to ensure their condition, type and quantity and you should inform us within 7 days of receipt of any damage or discrepancies.
2. To inform us of any goods that are faulty, damaged or not required please contact us using the email address: info@bandgwindows.co.uk or write to B & G Windows 2 Birchway Hatfield Herts AL10 0PD.  All returning goods must be issued with a returns number and reach us within 28 days of the date of sale.   We will send you by e-mail/post a returns form and number within 24hrs from receiving your e-mail / letter.  Please ensure this is returned with the product to us.  You may wish to keep a copy of this for your records.

Goods that are not required or incorrectly ordered
You do not need to give us a reason if the goods are not required but please ensure that you inform us of your wishes by email, letter or fax to request a returns number and then ensure goods returned reach us within 14 days from the date of sale. The following must apply in both instances:
· The product is unused.
· The issued returns number must be clearly marked on the outer packaging.
· Goods should be returned and reach us within 14 days from the date of sale.
· Costs of return carriage are payable by the customer and most goods can be returned through any Royal Mail Post Office.  In the event that goods were delivered by a courier, B & G Windows can arrange collection for this.
· An on-line refund will be made against your order transaction to cover the charge made for goods, but not including any carriage costs unless the product is faulty.
· Orders paid for by cheque will receive a refund less an administration charge of £2.00.
· Incorrectly ordered goods requiring replacement must be re-ordered through us to make a payment by telephone.
· We regret that special order items i.e. keyed alike door locks cannot be returned for a refund or exchange as these are made bespoke to order.

Goods that have been damaged during delivery
All goods are individually packed and checked for surface imperfections and damage prior to despatch.  We advise all goods should be checked upon receipt to prevent delay if you have a problem with them.  If you wish to claim a refund or replacement please ensure that you inform us by email or letter within 7 days of receipt of goods with details of the damaged package. The following applies: All returning goods must be issued with a returns number and reach us within 28 days of the date of sale.   We will send you by e-mail/post a returns form and number within 24hrs from receiving your e-mail / letter.  Please ensure this is returned with the product to us. You may wish to keep a copy of this for your records.

Refund
·If you choose to be refunded and a delivery charge was made for your order, this will also be refunded.

Replacement
· If you choose to replace the product we will send you a return label to cover the cost of postage, and goods should be returned using the original packaging through a Royal Mail Post Office.  In the event that goods were delivered by a courier, B & G Windows will arrange collection for this.
· If the packaging is damaged and not useable for returning goods we will send new packaging upon your instruction.
· Goods should be returned to reach us within 14 days from the date of sale.
·All goods are inspected on return.  If the goods are not found to be damaged the terms for 'Goods that are not required' will apply. We will inform you if this is found to be the case.
· Replacement goods will be sent upon receipt of your initial instruction and subject to delivery times in force.

Faulty goods
We advise all goods should be checked upon receipt to prevent delay if you have a problem with them.  You must inform us within 7 days of receiving the goods, by email or letter, if you wish to claim a refund or replacement. The above procedures for refunds or replacement will apply.
To make a claim under guarantee, outside the initial 14 day period, please follow the instructions given under 'Guarantee' below.

Stock Issues
If you do not receive the correct goods or quantity ordered due to errors on our part, we will arrange for the correct order to be delivered to you, usually within ten working days, as stocks permit. The following applies:
· You must notify us within 7 days of receipt, by email or letter, if an order is incorrect or incomplete.
· You must also ensure that any goods supplied in error or in excess of your order are returned in a re-saleable condition and in their original packaging. We will supply a pre-paid return label upon your initial instruction to return such goods.
· Goods are sold subject to availability. If a part is not in stock we will advise you and no payment will be taken until the part is available for dispatch.  We will advise you when the part is in stock by telephone or e-mail.  At this point if you still wish to purchase, payment will be taken.

Delivery
· If your products are in stock they will generally be despatched the same day by Royal Mail First Class Recorded Service provided the order is received before 3:00pm, otherwise we expect to deliver within 10 days. Special order delivery times may be extended in some cases and you will be notified if this is the case.   You will receive a notice by e-mail confirming when your order has been despatched.
If your order has not been dispatched within the ten-day period, and we have not confirmed an exact dispatch date in this time, we will contact you again by email at this time to update the delivery position.
· Delivery is within the UK.  This includes the Scottish Highlands,UK Islands and Northern Ireland.   If you are located outside of the UK or the Republic of Ireland we are unable to deliver.
· We will use our best endeavours to deliver the next working day but we cannot be held responsible and will not guarantee for failure to deliver the next working day during peak seasonal trading periods, periods of industrial action, natural disasters or in areas of extreme weather or other outside influences that may affect delivery.  In some cases in may be possible for you to pay extra for fast track courier service.
· The following carriage rates apply (subject to change):
P&P- weight up to 2kg (£6.00 incl. VAT)
P&P- weight up to 4kg (£10.50 incl. VAT)
P&P- weight up to 8kg (£15.50 incl. VAT)
P&P- weight 10kg or more requiring courier (£25.00 incl. VAT)
· It is not possible for us to arrange delivery on a Sunday or bank holiday.
. It is the responsibility of the person placing the order to ensure that the order can be received.  If Royal Mail are unable to leave the parcel safely a card is left giving details of how to arrange re-delivery (dependent on local delivery service) or where to collect the parcel from locally. The customer will need to make contact direct with Royal Mail for this.
. If a delivery is returned to us for what ever reason an additional charge will apply for the carriage to return the package and to re-send the parcel back to its destination. The charge applied will depend on the carriage charge in force at that time. You will be informed of this charge and have the opportunity to cancel the order as required.
. In the rare event that the parcel does not turn up Royal Mail will classify the parcel as lost (this does not include attempted deliveries that have not been collected or re-arranged deliveries or deliveries where a signature has been obtained at the destination address). We will then instigate a claim against Royal Mail and in the case of Royal Mail they will write to you and ask that you sign to state the order/items have not been received. Upon Royal Mail receiving the signed document back from you we will re-send items to you. Royal Mail may also extend the period of 15 working days for lost parcels in the case of strike action by their employees and in this eventuality the time taken to administer claims will similarly be extended. If you require the missing items in the meantime you will need to place a further order for the items and upon receipt of the signed declaration from Royal Mail we will refund that replacement order for the same items and any postage that may be applied. If the signed declaration is not received or Royal Mail rejects the claim for lost goods we will not refund or re-send such items.

Prices and Payment
The price you pay for the goods is that which prevails at the time you place your order. The following applies:
· The price quoted at the time of order will be the current selling price of those goods.  However, we reserve the right to change prices, without prior notice, to reflect any alterations made by our suppliers, changes in taxation or the addition of duties.
· Prices given are inclusive of vat at the rate of 17.5%.
· Payment is required at the time of ordering in UK pound sterling.
· Credit card payments will incur a 3% handling fee.

Product Guarantees
Where a manufacturer supplies a guarantee specific to the product you have purchased, we will contact the manufacturer directly in the event of product failure.
In the event of any product failure, goods must be returned to us for evaluation of any mechanical defect and this may involve the manufacturer at our discretion to determine the cause of the problem. Goods that have been subject to excessive wear and tear or accidental damage will not meet the terms of any guarantee. In most other cases we will replace or refund goods that are faulty due to mechanical defects within six months of delivery, however replacement will be entirely at our discretion.
Products made from brass are not guaranteed against tarnishing unless coated with PVD and no finish guarantee exists for chrome plated or other finishes on products unless stipulated by the manufacturer otherwise. This does not in any way affect your statutory rights.

To book your FREE no obligation quotation call now on 01707 880692.

We now accept these cards for payment through Sage pay.

Please Note. Credit cards will incur a 3% transaction fee.

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